Frequently Asked Questions
Your guide to shopping the latest trends at Runway Scout
How long will it take for my order to arrive?
We offer express and standard shipping options. Express orders typically arrive within 1-3 business days, while standard shipping takes approximately 5-7 business days depending on your location.
What is your return policy?
We accept returns for store credit within 30 days of purchase, provided items are in original condition with tags attached. Please note that sale items are final sale unless faulty.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for specific garment measurements.
Do you offer international shipping?
Yes, Runway Scout ships worldwide! International delivery times vary by country, and shipping costs will be calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible buy-now-pay-later options including Afterpay and Klarna for a seamless shopping experience.
Can I make changes to my order after it has been placed?
As we aim to process orders as quickly as possible, we can only make changes if the order has not yet been packed. Please contact our support team immediately if you need to update your details.